If something goes wrong with your product and you need to file a warranty claim:
- Please e-mail us at firstname.lastname@example.org within 10 days of discovering a problem with the Product with the following information: (1) your name; (2) serial number of the Product; and (3) reason for warranty claim.
Via return e-mail, we will send you a Return Merchandise Authorization (RMA) number which is required to process your warranty claim. All merchandise must be returned within 5 days of the issuance of the RMA number.
- Ship the item back to JRi Shocks using the following address format:
Attention: Customer Service – RMA # (as provided per Step 1 above)
116 Infield Court
Mooresville, NC 28117
Please include your name and contact information (phone and e-mail) inside the shipment. When shipping an item back to us, we recommend that you use FedEx, UPS, or any other carrier that offers signature confirmation and insurance. JRi is not responsible for lost or damaged packages. You agree to bear all shipping costs and all risk of loss during return shipment. Only the signature of a JRi employee will suffice as proof of delivery.