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Terms & Conditions

JRi Terms and Conditions of Sale

All quotations and sales by JRI Development, LLC (“JRI Shock, LLC”; “JRI”) for the sale of products and services are subject to these terms and conditions. These terms and conditions (hereinafter, this “Agreement”) apply to any Buyer purchase orders (“Order(s)”) for products and/or services and support (“Product(s)”) provided by JRI. By accepting delivery of any Product and/or making any payment to JRI for any Product, the Buyer unconditionally and irrevocably accepts the terms and conditions of this Agreement.


This Order is for the purchase and sale of the Products described on the face of the Order strictly upon the terms and conditions set forth herein, which shall be attached to and become a part of any Order issued to JRI by Buyer. JRI hereby objects to any terms and conditions proposed by Buyer in the Order that are inconsistent with or in addition to this Agreement, and any such unilateral Buyer terms and conditions shall be treated as proposals for addition to the Order and shall be void and of no effect unless and until specifically agreed to in writing by JRI . These terms and conditions constitute the entire agreement and understanding between the Buyer and JRI relative to the Order and no change to or modification of this Agreement shall be binding upon JRI unless in writing and signed by a duly authorized representative of JRI.


JRI warrants to the original retail purchaser only that the Products furnished hereunder shall be free from defects in material and workmanship under normal use and service, when properly installed, maintained and used for the purposes for which it is designed, for a period of one year from the date of purchase by the original retail purchaser, provided that notice of any such alleged defect is given to JRI within ten (10) days after the discovery thereof, and provided that inspection by JRI confirms the existence thereof to the sole satisfaction of JRI. Coverage terminates if the original retail purchaser sells or otherwise transfers the Products. This limited warranty does not cover normal wear of parts or damage due to external causes, including accident, abuse, misuse, neglect, improper storage, modification, problems with electrical power, or any services not performed by JRI or its authorized representatives. Further, this warranty is voided if the Products are used for any form of racing.  Except to the extent prohibited by applicable law, any implied warranty, including the implied warranty of merchantability and warranty of fitness for a particular purpose, is limited to the duration of this limited warranty. JRI disclaims all other warranties, conditions, or representations, express, implied, statutory or otherwise. JRI shall not be liable for any indirect, consequential, incidental, and special damages (including, but not limited to, any loss of profit, loss of use, downtime, loss of production or loss of or damage to raw materials or final products) or for any claim brought against the purchaser by any other party.  Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to a particular original retail purchaser.  JRI’s exclusive liability and original retail purchaser’s exclusive remedy under this limited warranty is limited to replacement at JRI’s factory or warehouse. At JRI’s request, any Products alleged to be defective shall be returned to JRI for inspection, properly packed and all expenses prepaid, but no Products shall be returned to JRI by the original retail purchaser prior to written authorization by JRI which may be sought in accordance with the procedure set forth at Warranty Registration. This limited warranty is void unless (1) the warranty registration card enclosed with the Products is returned by the original retail purchaser within 30 days from the date of purchase to JRI at the address shown on the warranty registration card or (2) the original retail purchaser completes the online warranty registration at Warranty Registration within 30 days from the date of purchase. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

*See EXCEPTIONS below.


Please be sure to check your order immediately upon receipt for accuracy, completeness and defect. If your order is incomplete, incorrect, or if you find an item damaged, you must contact us within 72 hours of receipt and we will process a return and replacement at no additional cost to you. If you are not satisfied with your purchase, we will accept a return for a refund or exchange within 30 days of the Invoice Date. A 15% restocking and handling fee applies to all returned items. The customer is responsible for the cost of return shipping. Exceptions to this policy:

– We will only accept returns of product in new, resalable condition. – Items that have been installed, disassembled or modified in any way are not returnable. – Items that have been custom laser engraved are not returnable. – Custom built shocks and struts made to fit customer requirements or specifications are not returnable.

If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of all returned items will be determined at our discretion.

This return policy may be amended or changed at any time without notification.

Incorrect Merchandise or Defective Products If you receive an item you did not order in error or a defective product**, please contact us within our 30 day return policy period, and we will process your return and replacement free of shipping charges. Contact JRI Customer Service or to process your return and receive shipping information.

**JRI is not responsible for labor or other costs resulting from the installation of incorrect or defective parts. The customer is responsible to inspect and accept all parts upon receipt.

Damaged Shipment If you receive an item that has been damaged in shipping, please call or email us within 72 hours of receipt. We will ship a replacement free of charge and pursue a claim with FedEx (or other carrier). Please retain the original packing. We may ask you to send us a photo of the damage for claims purposes. We may ask that FedEx contact you to inspect and/or collect the damaged shipment.

Undeliverable or Refused Shipments If FedEx (or other carrier) is unable to complete the delivery due to incomplete or incorrect addresses, or if the recipient refuses delivery, the shipment will be returned to JRI. Orders returned for the above reasons may take 4 weeks to be processed. A 15% restocking fee will apply to all such returns.

Unauthorized Returns Return of any product without following the steps above will result in delayed processing by up to 4 weeks. An additional restocking fee up to 50% of purchase price may also be applied at JRI’s discretion. Please follow the return procedure below with your shipment:

Return Authorization Procedure

1) Submit a Request For Return

Please e-mail us at within 30 days of the Invoice Date on your order with the following information:

– Name – Sales Order # (found on your invoice) –  Reason For Return

Via return e-mail, we will send you a Return Merchandise Authorization (RMA) number which is required to process your return. All merchandise must be returned in new, resalable condition in the original packaging within 5 days of the issuance of the RMA number.

2) Ship Your Order Back To Us

Ship the item back to JRI Shocks using the following address format:

JRI Shocks Attention Return Desk – RMA # (as provided per Step 1 above) 136 Knob Hill Road Mooresville, NC 28117

Please include your name and contact information (phone and e-mail) inside the shipment. When shipping an item back to us, we recommend that you use FedEx, UPS, or any other carrier that offers signature confirmation and insurance. JRI is not responsible for lost or damaged packages. The customer agrees to bear all shipping costs and all risk of loss during return shipment. Only the signature of a JRI employee will suffice as proof of delivery.

3) Refund Issuance

Upon arrival at our facility, all returns will be inspected. If approved for a refund, the refund will be processed within 24 hours. If any issues are present, we will contact you at the phone number or e-mail you have provided.


In the event that a the Buyer requests to pick up an order at the JRI Offices and fails to do so within 5 days of the notification that the order is ready for pick up, the order will be cancelled. A refund of the invoice total, less a 15% restocking fee, will be issued to the Buyer.


All payments under Orders placed pursuant to this Agreement shall be made in U.S. dollars and shall be due upon receipt unless otherwise mutually agreed in writing. Each shipment shall be separately invoiced and paid when due without regard to other shipments. Once invoiced, no further rights to discounts, set-offs, or offset shall be made. If Buyer does not make payment in accordance with the terms of the payment specified, JRI may, at its option, (a) cancel the Order, or (b) suspend or refuse to provide Products and/or further Services under the Order unless Buyer immediately pays for all Products that have been delivered and pay in advance for all Products to be delivered. Any remedies hereunder shall be in addition to any remedies available by law.


A. Domestic Taxes – All prices are exclusive of federal, state, or local sales, use, excise, and similar taxes of the U.S. Government or any political subdivision thereof applicable to the sale or to the Products sold. Any such taxes will be separately itemized on JRI invoices and paid by Buyer, whether or not such taxes are presently or hereafter applicable, assessed or arising out of this transaction, and, without limitation of the foregoing, whether in the nature of a gross receipts, property, excise, sales or use tax imposed upon the Buyer, JRI , or the Products. Unless the Buyer provides JRI with a valid and correct tax exemption certificate applicable to Buyer’s purchase of Product and the Product ship-to location, Buyer is responsible for sales and other taxes associated with the Order.

  1. Foreign Taxes and Duties – The prices for the Products do not include any foreign taxes and/or import/export duties applicable to the Products to be furnished hereunder. All such foreign taxes and import/export duties shall be paid for by the Buyer.


All required shipping costs, insurance, export/import duties, taxes (foreign and domestic) and any other related costs and risks consistent with the designated shipping method shall be borne by the Buyer. Packaging of the Products is included in the price and shall be in accordance with the standard practices of JRI.


The delivery by JRI to the Buyer shall constitute acceptance of the Products by Buyer, unless notice of defect or nonconformity is received by JRI within ten (10) days of receipt thereof. Notwithstanding the foregoing, any use of the Product by the Buyer, its agents, employees, contractors or licensees, for any purpose, after receipt thereof, shall constitute acceptance of that Product by the Buyer. JRI agrees to use commercially reasonable efforts to deliver Products in accordance with the mutually agreed upon delivery schedule identified in the Order. Buyer agrees to provide evidence of completion of payment arrangements satisfactory to JRI (e.g., notice from a U.S. bank acceptable to JRI of confirmation of the Buyer’s irrevocable Letter of Credit) at the time of issuance of the Order.


JRI shall be excused from and shall not be liable to the Buyer for any failure to perform or delay in performing this Order by reason of causes beyond its control and not occasioned by its fault or negligence “Force Majeure” (excusable delay), including but not being limited to acts of God or the public enemy; civil wars, insurrections or riots, fires, floods, explosions, earthquakes or other catastrophes or serious accidents; epidemics, plagues or quarantine restrictions; any action or inaction of government, governmental authorities acting in either an executive or sovereign capacity, and allocation regulations, foreign exchange control regulations, or import and export regulations affecting materials or facilities due to any of the foregoing causes. Force Majeure causes shall not affect the rights or obligations of the parties under this Agreement unless the cause for the delay by its nature affects an Order placed pursuant to this Agreement. Upon the occurrence of a Force Majeure event, JRI will notify the Buyer of the delay and the cause. JRI shall not be liable to Buyer or its customers for damages as a result of Force Majeure.

The Buyer agrees to provide JRI with an equitable adjustment commensurate with the impact of the Force Majeure. Specifically, JRI shall have the option to (a) obtain a schedule adjustment, (b) obtain a schedule and price adjustment as mutually agreed in writing by both Buyer and JRI, or (c) terminate the Order, depending upon the nature and duration of the delay.


JRI shall not be liable for any loss of profit, loss of use, downtime, loss of production or loss of or damage to raw materials or final products, or for any indirect, consequential or incidental damages, whether claimed in contract, tort (including negligence), under statute, or otherwise. If you have any questions or concerns regarding any of these Terms and Conditions, please contact JRi, Monday through Friday from 8AM to 5pm at 704-660-8346 or at


For all JRi equipment that comes standard on an OEM vehicle (Example: Arctic Cat UTV), the term/ length of the warranty on the JRi equipment is modified to match the warranty terms offered by the OEM vehicle manufacturer. For example, if the vehicle manufacturer offers a 6 month warranty, JRi’s warranty is modified to a 6 month term. Please contact JRi if you have any questions.